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FAQ

— FAQ—

 

How do I place an order?

To request our menu or to place an order, please call 510-882-1787 or email jen@jenmiltoncatering.com.

How much notice do I need to place an order?

We typically ask for at least 3 days notice for orders.  However, we know things can pop up last minute.  In this case, just give us a call and we will do our best to accommodate your order.

Will we need to heat the food prior to serving?

No.  All our drop-off platters are prepared to order and are intended to be served at room temperature.

What is your cancellation policy?

Orders can be cancelled up to 48 hours in advance with a full refund.

How can I pay for my order (private parties)?

We accept credit cards and checks.

How can I pay for my order (corporate customers)?

For corporate/business customers, invoices may be provided at the time of delivery or pick-up.

Is there a deposit?

Payment in full must be received 48 hours in advance of the event.  Orders cancelled within the 48 hour cancellation window will also be charged in full.

What is your delivery policy?

We deliver throughout the following counties in the greater Bay Area.  If you don’t see your County listed below, give us a call and we can make arrangements. Delivery fees range from $50 to $200 depending on the location of your event and the type of service ware provided.   Full-service fees include delivery, assistance with setting up, and future pick up of platters and equipment.   If you would like your order plattered on compostable trays, we also provide drop off service, for which the delivery fee is cut in half.   Your staff would be responsible for set up and take down.

 

What are the order minimums and delivery fees?

Our fee schedule is competitive with other catering companies in the area and are as follows: